Which of the Following Is Not a Recommended Strategy for Service

question 145

Multiple Choice

Which of the following is not a recommended strategy for service recovery?

• A) listening to the customer
• B) finding a fair solution
• C) resolving problems quickly
• D) silencing an irate customer before the individual makes any angry outbursts
• E) following procedural fairness when solving problems

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Definitions:

Limitations

Restrictions or caps set on actions such as the time within which legal proceedings can be initiated, known as statutes of limitations.

Interstate Commerce

Commerce conducted between two or more states in the United States, regulated by federal law to ensure free and fair trade.

Intrastate Commerce

Commercial transactions or transportation occurring within the borders of a single state, not involving or crossing state lines.

Commerce Clause

A provision in the United States Constitution that grants Congress the power to regulate trade between states, foreign nations, and Indian tribes, forming the basis for much federal legislation on economic regulation.