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David's marketing research returned the finding that customers were staying away from his bookstore because of a lack of services like gift cards,return policies,and special orders.David was shocked."Nobody ever asks about that stuff! If it were that important,people would ask about it." David is likely suffering from a(n) ________ gap.
Halo Error
A bias in performance appraisals that occurs when an evaluator's overall impression of a person influences their judgment about specific qualities.
Employee's Friendliness
The degree to which an employee is approachable, warm, and kind towards coworkers and customers.
Curse of Knowledge
A cognitive bias that occurs when an individual, communicating with others, unknowingly assumes that the listeners have the background to understand.
Strengths-Based Leadership
A leadership approach focusing on the optimization of an individual's strengths rather than fixing weaknesses.
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