When There Is a Significant Difference Between the Service Customers

question 25

Multiple Choice

When there is a significant difference between the service customers receive and the service the firm promotes, the firm has a ________ gap.

• A)knowledge
• B)standards
• C)social expectations
• D)delivery
• E)communications

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Definitions:

Sexual Dysfunctions

Disorders that involve disruptions in any aspect of sexual response, interfering with sexual satisfaction and performance.

Medically Treatable

Conditions or diseases that can be managed or cured with medical interventions, such as medications or surgery.

Sexual Arousal

a physiological response and state of heightened sexual interest and excitement.

X-Rated

A classification for movies, indicating that they are intended for adult audiences only, with explicit sexual content.