An Excellent, Inexpensive, and Readily Accessible Method for Assessing Customers

question 85

Multiple Choice

An excellent, inexpensive, and readily accessible method for assessing customers' service expectations is

• A)customer complaints.
• B)syndicated data services.
• C)employee empowerment programs.
• D)distributive fairness analysis.
• E)management by objective programs.

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Definitions:

Nominal Rate

The interest rate as stated without adjusting for inflation, representing the actual percentage that borrowers pay and lenders receive.

Real Rate

The interest rate adjusted for inflation, reflecting the true cost of borrowing or the true return on investment.

Nominal Interest Rate

The stated rate of interest on a loan or financial investment, not adjusted for inflation.

Real Rate Of Interest

The rate of interest an investor expects to receive after allowing for inflation.