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What Should a Service Provider Do When a Customer Gets

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Essay

What should a service provider do when a customer gets emotional about the service failure?


Definitions:

Convey

To communicate or make known a message, idea, or feeling.

Communication Channel

The medium through which information is transmitted from a sender to a receiver.

Digital Means

The use of digital tools, platforms, or technologies to achieve a particular end.

Medium

A means or channel through which something is communicated or expressed.

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