__________ Represents the Systems and Equipment Resources That Service Providers

question 25

Multiple Choice

__________ represents the systems and equipment resources that service providers need to be able to close the delivery gap.

• A) Service infrastructure
• B) Quality mechanics
• C) Instrumental support
• D) Dynamic support
• E) Customer interface architecture

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Definitions:

Comprehension

Knowledge or understanding of an object, a situation, an event, or a verbal statement.

Retaining Information

The process of keeping or maintaining knowledge in the memory for a period of time.

Releasing Information

The process of providing or disseminating information to parties who are authorized to receive it.

Knowledge

The information, understanding, and skills that individuals acquire through experience, education, and training.