Garrett Was Impressed with the Service He Received at a Local

question 69

Essay

Garrett was impressed with the service he received at a local wine store.He thought the salesperson was attentive and knowledgeable.His friend Juanita,who was with him and is very knowledgeable about wine,thought the salesperson was pushy and not well informed.What does this example suggest about customers' service expectations?

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Definitions:

Attorneys

Licensed legal professionals authorized to represent and advise clients in legal matters.

Probate

A court proceeding resulting in a judgment that, when recorded, vests the title to property passing under a will to the beneficiaries the same way a deed does. The will then becomes effective. The procedure is the legal process of proving that a will is valid.

Pathologist

A physician who deals with the nature of disease, especially with the structural and functional changes caused by disease. A pathologist conducts autopsies to try to determine the cause(s) of death.

Autopsy

A thorough examination of a body after death to determine the cause and manner of death and to evaluate any disease or injury that may be present.