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The Crystal Beach Resort Has a Five-Star Rating and Wants

question 6

Essay

The Crystal Beach Resort has a five-star rating and wants to keep it that way.The resort has specific standards for service and has trained its employees to deliver service according to these standards,but even one unhappy customer could endanger the resort's reputation.What can the manager do to ensure that frontline employees offer consistent,excellent service to every visitor?


Definitions:

Tax

An obligatory fiscal contribution or another kind of tax levied on an individual by a government authority to support government budgets and various public spending.

Price Paid

The amount of money that is exchanged for a good or service.

Sellers

Individuals or entities that offer goods or services in exchange for payment or other compensation.

Rent Control

A government policy or regulation that sets a maximum price landlords can charge for rent, aimed at making housing more affordable.

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