________ Means Allowing Employees to Make Decisions About How Service

question 57

Multiple Choice

________ means allowing employees to make decisions about how service is provided to customers.

• A)Endorsement
• B)Quality control
• C)Standardization
• D)Empowerment
• E)Authorization

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Definitions:

Environmental-Learning View

The perspective that emphasizes the role of the environment in shaping behavior, skills, and knowledge through experience and learning.

Conventional Morality

Conventional morality is the second level in Kohlberg's stages of moral development, where an individual's sense of right and wrong is based on societal norms and the expectations of others.

Sociodramatic Play

Make-believe play in which two or more participants enact a variety of related social roles.

Self-Control

The ability to regulate one's emotions, thoughts, and behaviors in the face of temptations and impulses.