Taking Steps to Encourage Customer Loyalty Is the Focus of Developing

question 14

Multiple Choice

Taking steps to encourage customer loyalty is the focus of developing the macro strategy of _______ excellence.

• A) operational
• B) locational
• C) customer
• D) product
• E) service

---

Definitions:

Facial

Pertaining to the face, involving structures, muscles, or expressions associated with the facial region.

Cervical Plexus

A network of nerves in the neck that supplies motor and sensory nerves to the neck, shoulder, and upper chest area.

Phrenic Nerve

A nerve that originates in the neck and descends to the diaphragm, playing a crucial role in breathing by controlling the diaphragm's movements.

Hypoglossal

Pertaining to the twelfth cranial nerve, which controls the muscles of the tongue and is essential for swallowing and speech.