Susan Ordered Printer Ink from Dell

question 39

Short Answer

Susan ordered printer ink from Dell.Two of the four items were defective.Susan says she does not like Dell.She was on the phone for an hour trying to get replacements.Susan knows Dell has bad customer service.She will not buy another Dell.The decision to not buy Dell reflects the ____________________ component of her attitude about the company.

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Definitions:

Appeal

An appeal is a formal request for a higher court to review and change the decision of a lower court.

Federal Law

The body of law created by the federal government of a country, applicable nationwide.

Vacation

A vacation is a period of time spent away from home or business in travel or recreation.

Family and Medical Leave Act

U.S. federal law that provides certain employees with up to 12 weeks of unpaid, job-protected leave per year for qualified medical and family reasons.