The Philosophical Leaders of the Quality Movement, Philip Crosby, W

question 31

Multiple Choice

The philosophical leaders of the quality movement, Philip Crosby, W.Edwards Deming, and Joseph M.Juran had the same general message about what it took to achieve outstanding quality.Which of the following was part of that message?

• A)Fourteen steps for quality management
• B)Quality is free
• C)Customer focus
• D)Zero defects
• E)Six-sigma

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Definitions:

Stockholders' Equity

The owners' residual interest in a corporation, represented by the difference between assets and liabilities on the balance sheet.

Investments

Assets purchased with the expectation that they will generate income or will appreciate in the future.

Net Income

The total revenue of a company minus the total expenses, indicating the profit earned over a specific period.

Organizational Expenses

Costs incurred during the formation of a corporation, partnership, or any business entity, such as legal and administrative fees.