Which of the Following Is Not a Suggestion for Managing

question 9

Multiple Choice

Which of the following is not a suggestion for managing queues presented in the textbook?

• A) Try to divert your customer's attention when waiting.
• B) Segment the customers.
• C) Encourage customers to come during the slack periods.
• D) Train your people to be friendly.
• E) Periodically close the service channel to temporarily disperse the line.

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Definitions:

Say

Say refers to the extent to which individuals or groups have influence or input in decisions or matters affecting them.

Attitude

A predisposition or a tendency to respond positively or negatively towards a certain idea, object, person, or situation.

Basic Components

Fundamental parts or elements that make up a system, structure, or compound.

Personal Aggression

Hostile or harmful behavior directed towards others, often stemming from personal feelings or frustrations.