In the Service-System Design Matrix,an Internet and On-Site Technology Service

question 17

Multiple Choice

In the service-system design matrix,an internet and on-site technology service encounter is expected to have which of the following?

• A)High sales opportunity
• B)High degree of customer/server contact
• C)Low production efficiency
• D)High production efficiency
• E)None of the above

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Definitions:

Labor Quantity Variance

This refers to the difference between the expected amount of labor hours necessary to produce a good or service and the actual hours used, measured in financial terms.

Labor Rate Variance

The difference between the actual cost of labor and the expected (or standard) cost, used as a measure to control and optimize labor expenses.

Cost Per Unit

The costs incurred to produce, purchase, or manufacture one unit of a product, considering all relevant expenses.

Quantity Of Direct Materials

The amount of raw materials used in the production process that can be directly attributed to the final product.