In the Service-System Design Matrix, a Face-To-Face Total Customization Service

question 32

Multiple Choice

In the service-system design matrix, a face-to-face total customization service encounter is expected to have which of the following?

• A)Low sales opportunity
• B)Low production efficiency
• C)High production efficiency
• D)Low degree of customer/server contact
• E)None of the above

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Definitions:

Syntax

The set of rules that govern the structure of sentences in a language, dictating how words are combined to convey meaning.

Declarative Sentence

A type of sentence that makes a statement or assertion, often used to convey information or express an opinion.

Transformational Rule

In linguistics, a rule that takes an input, typically a deep structure, and transforms it into an output, such as a surface structure of a sentence.

Semantics

The branch of linguistics and logic concerned with meaning, including the study of symbols, signs, and the interpretation of linguistic expressions.