_____ Is a Tangible Description of an Organization's Values and Guidelines

question 8

Multiple Choice

_____ is a tangible description of an organization's values and guidelines.

• A) Behavioral code
• B) Code of ethics
• C) Ethical audit
• D) Ethical judgment

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Definitions:

Customer Returns

Merchandise that has been sold and later returned by the customer.

External Failure Cost

Expenses associated with defects that are found by the customer after the product has been delivered, including returns, repairs, and warranty claims.

Warranty Period

The specific timeframe during which a manufacturer or seller commits to repairing or replacing defective products at no charge to the customer.

Software Errors

Mistakes or faults in a computer program that cause it to produce incorrect or unexpected results or to behave in unintended ways.