Which of the Following Are Required Elements of an Effective

question 20

Multiple Choice

Which of the following are required elements of an effective CRM initiative?​

• A)​Sending out promotional materials via e-mails and traditional mail to a large random group of a potential customers
• B)​Segmenting customers
• C)​Preserving a traditional sales force that communicates with the supply-chain via a traditional paper document/contract system
• D)​All of these

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Definitions:

Behaviour

The actions or reactions of an entity (often a human) in response to external or internal stimuli.

Demeans

The act of causing a reduction in someone's dignity or standing, often through disrespectful or disparaging treatment.

Individual

Pertaining to a single person or entity, distinguished from a group or an aggregate.

Sexual Harassment

Unwelcome sexual advances, requests for sexual favors, and other verbal or physical harassment of a sexual nature that can occur in the workplace or other professional or social situations.