Training Managers and Users in the Key Customer Contact Areas

question 21

True/False

Training managers and users in the key customer contact areas can help the firm decide what customizations to the CRM applications are required.

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Definitions:

Culture

Culture refers to the shared beliefs, values, norms, behaviors, and material objects that are passed from one generation to the next within a society.

Society

A community of people living together in a more or less ordered community, sharing customs, laws, and organizations.

Facebook Friends

Individuals connected on the social networking site Facebook, where they can share updates, photos, and messages.

Real Life

Experiences, events, and interactions occurring in the physical world, as opposed to those in fictional or virtual contexts.