Why Do So Many CRM Programs Fail

question 19

Multiple Choice

Why do so many CRM programs fail?

• A)​They are so expensive that it is hard to recover the investment
• B)​They take the firm away from concentrating on their key suppliers
• C)​Because of incompatible information and communication systems
• D)​Firms concentrate more on the CRM software instead of taking care of customers

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Definitions:

Elevation

A term often used in medical and healthcare settings indicating the raising of a body part, typically to reduce swelling and improve blood flow.

Electrical Burn

A type of injury caused by electric current passing through the body, potentially damaging tissues or causing cardiac arrest.

Faulty Electrical Wiring

Electrical systems or circuits that are improperly installed or damaged, increasing the risk of fires or malfunctions.

High-Voltage

refers to electrical energy at a level high enough to inflict damage, harm, or death upon contact or capable of performing a substantial amount of work.