Examlex
Which of the following statements is incorrect?
Balanced Scorecard Performance Measures
A strategic planning and management system used to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against strategic goals.
Customer Measures
Metrics or indicators used to evaluate the satisfaction, loyalty, retention, and acquisition of customers within a business.
Internal Business Process Measures
Metrics used to evaluate and improve the efficiency and effectiveness of a company's internal operations.
Learning and Growth Measures
are metrics used to evaluate the effectiveness of strategies aimed at creating long-term value through employee development and organizational improvement.
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