When It Comes to Using Social Media to Respond to Customer

question 142

Multiple Choice

When it comes to using social media to respond to customer complaints, research by Nielsen found that 42 percent of 18- to 34-year-olds expect customer support within ________ of a question or complaint.

• A)30 minutes
• B)1 hour
• C)8 hours
• D)12 hours
• E)24 hours

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Definitions:

Information Search

The process of seeking out data, facts, and resources to inform decision-making or understand a particular subject or problem.

Scientific Research

The systematic investigation and study of materials and sources to establish facts and reach new conclusions.

Solution Evaluation

The process of assessing the options available to solve a problem, involving comparison based on criteria such as effectiveness, feasibility, and cost.

Information Search

The process of seeking, acquiring, and evaluating data and information to make a decision or solve a problem.