The Two Methods That Encompass Customer Service Activities Are

question 63

Multiple Choice

The two methods that encompass customer service activities are

• A)human and mechanical.
• B)face-to-face and over-the-phone.
• C)customer-initiated and company-initiated.
• D)immediate and long-term.
• E)internal and external.

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Definitions:

Serial-position Effect

A cognitive phenomenon where people tend to remember the first and last items in a series best, and the middle items worst.

Retrospective Memory

Memory for past events, activities, and learning experiences, as shown by explicit (episodic and semantic) and implicit memories.

Repetition

The act of doing or saying something over and over again to retain or improve the skill or memory.

Eidetic Imagery

The maintenance of detailed visual memories over several minutes.