Which Measure of Customer Service Effectiveness Focuses on Trends in Repeat

question 135

Multiple Choice

Which measure of customer service effectiveness focuses on trends in repeat buying from current customers?

• A)abandonment rates
• B)customer service website experience
• C)relationship surveys
• D)customer loyalty
• E)post-incident surveys

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Definitions:

Mastoid Bone

A bone located behind the ear, part of the temporal bone, containing air cells that can become infected in mastoiditis.

Obturator

Anything that obstructs or closes a cavity or opening; refers to that internal portion of an examining instrument that facilitates the introduction of the instrument into the body and is then withdrawn, permitting visualization of the internal area.

Biopsy Forceps

A surgical tool used to take small samples of tissue from the body for examination and diagnosis of disease.

Sigmoidoscope

A medical instrument used to view the interior of the sigmoid colon and rectum, facilitating the detection of abnormalities.