A Critical Element to Performance Measurement Metrics Is

question 66

Multiple Choice

A critical element to performance measurement metrics is

• A)employee training.
• B)CRM programs.
• C)customer input.
• D)employee input.
• E)production efficiency.

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Definitions:

Automatic Processing

The unconscious encoding of incidental information such as space, time, frequency, and well-learned information.

Source Amnesia

A memory disorder where an individual can remember certain information but is unable to recall where, when, or how they obtained it.

Misinformation Effect

The phenomenon where a person's memory and perception are influenced by incorrect or misleading information presented after an event.

Implicit Memory

A type of long-term memory that influences thoughts and behaviors unconsciously, without conscious awareness.