Trisha Works in an Upscale Department Store

question 43

Multiple Choice

Trisha works in an upscale department store.She has been instructed by the management staff that she can take up to 20 percent off a product if it appears damaged in some way.In addition,Trisha is encouraged to help customers as she sees fit,including giving customers discount coupons on future purchases if they return a product because they weren't satisfied.The management at Trisha's store is practicing

• A)empowerment.
• B)relationship management.
• C)employee equity.
• D)standardization.
• E)quality control.

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Definitions:

Product Development Teams

Groups within a company that focus on creating new products or improving existing ones through collaboration and innovation.

Cross-Functional

An approach involving collaboration among people from different departments or areas of expertise within an organization, aiming to achieve a common goal.

Task Forces

Special groups set up to achieve a specific goal or to work on a particular problem, often within a limited time frame.

Virtual Team Formation

The process of assembling a group of individuals from various locations to work together through electronic communication and collaboration tools.