For the Balanced Scorecard to Work, Managers Must Articulate Goals

question 53

True/False

For the balanced scorecard to work, managers must articulate goals for five categories of customer concerns: time, quality, performance and service, cost, and design.

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Definitions:

Short-Term Obligations

Liabilities or debt obligations that are due to be paid within a year or less, typically involving operating expenses or short-term loans.

Leverage Ratio

A financial ratio that measures the amount of debt used in a company's financing structure in comparison to its equity or assets.

Current Ratio

A liquidity ratio that measures a company's ability to pay short-term obligations.

Budget

Company’s plan for how it will raise and spend money during a given period of time.