The Innovation and Learning Perspective of the Balanced Scorecard Answers

question 57

Multiple Choice

The innovation and learning perspective of the balanced scorecard answers which of the following questions?

• A) How do customers see us?
• B) What must we excel at?
• C) How do we look to shareholders?
• D) Can we continue to improve and create value?

Identify central issues in organizational behavior relevant to public service.

Understand the principles of new public management and its impacts on efficiency and accountability.

Comprehend the dialogue-based nature of determining public interest.

Appreciate the recurrent themes of new public service including citizenship, community, and inclusion.

---

Definitions:

Pedaling

The act of operating the pedals of a bicycle, exercise bike, or similar machinery, often to propel it forward or to generate power.

Parasympathetic Nervous System

Part of the autonomic nervous system responsible for rest and digest activities, counterbalancing the sympathetic nervous system.

Autonomic Nervous System

The part of the nervous system that regulates involuntary bodily functions, including heart rate, digestion, and respiratory rate.

Sympathetic Nervous System

A part of the autonomic nervous system that prepares the body for quick response to perceived threats by accelerating heart rate and increasing blood pressure, among other effects.