Amber's Division Is About to Switch Over to a New

question 61

Multiple Choice

Amber's division is about to switch over to a new computerized telephone system in the upcoming month.She realizes that everyone in her division would have to undergo training to operate the new telephone system.Which of the following reasons has led Amber to decide on a training program for her employees?

• A) The need to adhere to government regulations
• B) The inefficiency of the employees
• C) The increase in the frequency of client complaints
• D) The need to make employees familiar with new technology

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Definitions:

Hypertension

A medical condition characterized by high blood pressure, which can lead to serious health complications if left untreated.

Shyness

A temperament or personality trait characterized by feelings of apprehension, lack of confidence, or nervousness in social situations.

Overeating

Consuming food in quantities greater than the body’s energy requirements.

Deprivation Dwarfism

A condition caused by extreme emotional or physical deprivation during childhood, resulting in stunted physical growth.