Suppose a Salesperson in a Hardware Store Has a 10-Year-Old

question 65

Multiple Choice

Suppose a salesperson in a hardware store has a 10-year-old son with behavior problems,and this was affecting his work.The supervisor gets to know about this and schedules counseling sessions with him.In one of these sessions,the supervisor says,"I've noticed that we haven't received any more customer complaints about your service and,in fact,one customer told me you went out of your way to help." From the given information,identify the stage in which the process of counseling has most likely reached.

• A) Selecting a solution
• B) Considering possible solutions
• C) Scheduling a follow-up meeting
• D) Discussing the problem

---

Definitions:

Cognitive Factors

Refer to mental processes such as perception, memory, and reasoning that influence behavior and learning.

Attentional Processes

Refers to the cognitive functions that allow individuals to focus selectively on specific stimuli while ignoring others, affecting perception, memory, and decision-making.

Retention

Retention refers to the ability to keep or hold onto information, experiences, or material over time without losing it.

Production Processes

Refers to the series of steps or operations used to transform raw materials or components into finished goods or services.