Laura's Division Is Switching Over to a New Computerized Telephone

question 30

Multiple Choice

Laura's division is switching over to a new computerized telephone system in the upcoming months.She realizes that everyone in her division will have to undergo training to operate the new telephone system.Which of the following reasons has led Laura to decide on a training program for her employees?

• A) The need to adhere to government regulations
• B) The inefficiency of the employees
• C) The increase in the frequency of client complaints
• D) The need to make employees familiar with new technology

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Definitions:

Weaknesses

Aspects of an individual's character or skills that are less developed or present challenges in one's personal or professional life.

Analytical Psychology

A branch of psychology founded by Carl Jung that focuses on exploring the unconscious and its influence on the individual.

Jungian

Pertaining to the psychological theories of Carl Jung, focusing on concepts such as the collective unconscious, archetypes, and individuation process.

Ego Identity

Erikson's theory about the self-image formed during adolescence, integrating various aspects of personality, values, and aspirations.