When Initiating Conflict Resolution,the Supervisor Should

question 42

Multiple Choice

When initiating conflict resolution,the supervisor should:

• A) act as soon as he or she is aware of the problem.
• B) ignore it at first because it may go away.
• C) get emotionally involved to gain a better understanding of the problem.
• D) focus on the personalities of those involved.

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Definitions:

Disagreement Value

The worth or specific outcome that parties in a negotiation anticipate they could receive if they fail to come to an agreement and decide to pursue other options.

Opportunity Costs

The cost of what is foregone by choosing one alternative over another, representing the benefits that could have been received from the next best alternative.

Bargaining Position

The relative power or leverage that a party has during negotiations to influence the terms in their favor.

Supplier Merges

The act of two or more suppliers combining their operations, often to increase efficiency or market power.