The Practice of Identifying the Top Performer of a Process,and

question 90

Multiple Choice

The practice of identifying the top performer of a process,and then learning and carrying out the top performer's practices is called:

• A) diversity training.
• B) free riding.
• C) total quality management.
• D) benchmarking.

---

Definitions:

Unverified Belief

A conviction or opinion that is accepted without evidence or proof, often based on hearsay or assumption rather than fact.

Jargon

Specialized terminology associated with a particular field, profession, or group, often difficult for outsiders to understand.

Non-verbal Communication

The process of conveying a message without the use of words, through body language, gestures, facial expressions, and other physical cues.

Downsizing

The process by which a company reduces its number of employees to cut costs, often leading to organizational restructuring.