In Order for Quality and Service to Play a Major

question 5

Multiple Choice

In order for quality and service to play a major role in building/maintaining business relationships they must be:

• A) Made available at extremely low prices
• B) Meet expectations at least 75 percent of the time
• C) Made available as soon as it is possible to spare the requisite staff
• D) Consistently delivered at high levels
• E) Made available only upon request

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Definitions:

Cash Flow

A measure of the amount of cash and cash-equivalents being transferred into and out of a business.

Project

An individual or collaborative enterprise planned and designed to achieve a specific goal.

WACC

By employing the Weighted Average Cost of Capital calculation, a company's cost of capital is assessed, with each type of capital weighted proportionately.

Payback

The period of time required to recover the cost of an investment.