This Objective of Firms on the Web Includes,employing Websites to Satisfy

question 78

Multiple Choice

This objective of firms on the Web includes,employing websites to satisfy transaction and presale channel preferences of existing customers,targeting new users and delivering information-based products.

• A) Customer service
• B) Back-office efficiency
• C) Customer support
• D) Channel management
• E) Back office support

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Definitions:

Court Determination

The final decision or judgment issued by a court of law.

Arbitration

A private, judicial determination of a dispute and an alternative to court action (litigation), and generally just as final and binding.

Litigation

The process of taking legal action or resolving disputes in court.

Private

Relating to or for the use of a single individual or group; not accessible or available to the public.