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What Is Defensiveness in Communication? Why Is This Concept Important

question 88

Essay

What is defensiveness in communication? Why is this concept important for managers to understand? Give three antecedents of defensiveness and three antecedents of nondefensiveness.


Definitions:

Social Groups

Collections of individuals who interact with one another and share similar interests, goals, or characteristics, forming the basis of society.

Realistic Conflict Theory

The idea that competition over scarce resources leads to intergroup hostility and conflict.

Frustration-Aggression

A theory proposing that frustration often leads to aggressive behavior, as aggression is a result of blocked, expected goals.

Ingroup Favoritism

The tendency to give preferential treatment and regard to members of one's own group over those of another group.

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