A Technique That Uses IT to Develop an Ongoing Relationship

question 79

Multiple Choice

A technique that uses IT to develop an ongoing relationship with buyers to maximize the value an organization can deliver to them over time is ________.

• A) customer relationship management
• B) total quantity management
• C) customer experience management
• D) customer perception measurement

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Definitions:

Senior Citizen

A term referring to individuals who have reached an advanced age, generally considered to be 65 years or older in many societies.

Off Campus Job

An Off Campus Job refers to employment opportunities located outside of the educational institution's premises.

Male Student

An individual of the male gender who is enrolled in an educational institution to obtain knowledge or skills.

Probability

A numerical measure that expresses the likelihood of a specific event occurring, ranging from 0 (impossible) to 1 (certain).