A Sales Manager Follows Up a Complaint from a Key

question 52

Multiple Choice

A sales manager follows up a complaint from a key customer with a letter to that customer. The letter describes the nature of the complaint and what the organization plans to do to resolve the situation and prevent its future occurrence. The sales manager's choice of a communication medium for the message is influenced by ________.

• A) groupthink
• B) the need for a paper trail
• C) management by wandering around
• D) groupware

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Definitions:

West African

Pertaining to the western region of the African continent, known for its diverse cultures, languages, and historical significance in the transatlantic slave trade.

Atlantic

Refers to the Atlantic Ocean, the second-largest of the world's oceans, lying between the Americas to the west and Europe and Africa to the east.

Pacifists

Individuals who believe in the avoidance of war or violence as a means of settling disputes and advocate for peaceful solutions.

Refuge

A place of safety or sanctuary where individuals can seek protection from danger, persecution, or distress, often related to political, religious, or social issues.