A Written Set of Instructions Which Describes the Series of Actions

question 14

Multiple Choice

A written set of instructions which describes the series of actions that a manager should take in a specific situation is known as a ________.

• A) policy
• B) standing operating procedure
• C) scenario plan
• D) rolling plan

---

Definitions:

Semantic Encoding

The process of converting information into meaningful concepts to be stored in memory.

Working Memory

A cognitive system that holds and manipulates information in short-term memory for reasoning and guidance of decision-making and behavior.

Maintenance Rehearsal

Using working memory processes to repeat information based on how it sounds (auditory information); provides only shallow encoding of information and less successful long-term storage.

Elaborative Rehearsal

Using working memory processes to think about how new information relates to yourself or your prior knowledge (semantic information); provides deeper encoding of information for more successful long-term storage.