A Service Recovery Process

question 32

Multiple Choice

A service recovery process:

• A)Follows every service transaction
• B)Is an implicit service
• C)Is rapid compensation for a service failure
• D)None of the above

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Definitions:

Direction Opposite

Referring to a course or path that is directly reverse or contrary to another or to a previous direction.

Spinning Clockwise

The motion of an object rotating on its axis to the right when observed from above.

Opposite Direction

Moving or oriented in a direction that is diametrically opposed to another.

Luminous Triangle

A luminous triangle is a visual illusion involving the perception of an illuminated triangle in space where there are no clear defining boundaries, highlighting the brain’s interpretation of visual cues.