Examlex
Which of the following is NOT a significant difference between manufacturing and service operations?
Customer's Relationship
Refers to the approaches and techniques a company uses to maintain and enhance interactions with its customers, aiming to foster loyalty and satisfaction.
Customer Loyalty
The likelihood of customers to continue purchasing from a specific brand or company due to positive experiences or satisfaction.
Repeat Buying
The act of customers purchasing a product or service from the same company on multiple occasions over time.
Item Fill Rate
A metric that measures the percentage of the total number of items on the order that the firm shipped on time.
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