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Q5: People who score high on intellect-openness tend
Q5: _ refers to a model of memory
Q6: If a customer simply wants to be
Q8: The cognitive orientations that lead people to
Q9: People _ in affect intensity exhibit _
Q19: If compromise is necessary to continue as
Q21: _ means feeling in control of your
Q62: Thanking the customer for his or her
Q65: People who score low on intellect-openness tend
Q69: Compared to the behaviorist tradition, the humanistic