Instead of Using Your Energy to Show a Difficult Customer

question 81

True/False

Instead of using your energy to show a difficult customer that you are right and that he or she is wrong, you should focus on getting the customer calmed down.

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Definitions:

Gilded Age

A term describing the late 19th century period in the United States characterized by rapid economic growth, technological advancement, and superficial wealth.

Social Order

An arrangement of practices and behaviors on which society’s members base their daily lives, aiming at maintaining societal stability and predictability.

Class Differences

Describes the distinctions made between individuals or groups based on their social and economic positions within society.