The Golden Rule of Ethical Customer Service Is: Are You

question 80

True/False

The Golden Rule of ethical customer service is: Are you treating the customer the way you would like to be treated in a similar situation?

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Definitions:

Personality Traits

Enduring characteristics that describe an individual's behavior, mentality, and emotional patterns.

Culpability Score

A metric or assessment used to determine the level of blame or responsibility of an individual or entity for a wrongdoing or failure.

Determinant

A factor or element that brings about an outcome or influences a result.

Personality

A relatively stable set of characteristics that influence an individual’s behavior.