Two of the Simplest Principles of Customer Service Include

question 17

Multiple Choice

Two of the simplest principles of customer service include:

• A)Create needs in your customers; Try to satisfy those needs.
• B)Sell the product first; Explain how the product benefits the customer.
• C)Prepare the idea for a service; Find a customer to fit the service.
• D)Find out what the customer needs; Do whatever is necessary to satisfy those needs.

---

Definitions:

Risk Premium

Higher expected rates of return that compensate investors in risky assets. In equilibrium, differences in the rate of return reflect differences in the riskiness of an investment.

Low Risk Asset

An investment that is generally expected to yield returns with relatively lower volatility or risk of loss.

High Risk Asset

An investment with a high potential for significant loss but also the potential for substantial rewards.

Monopoly

A firm that is the single seller in its market. Monopolies have market power because they produce a product or service without close substitutes, they have no rivals, and barriers to entry prevent other firms from entering the industry.