In the Context of a Business Environment, Bad News Skills

question 61

Multiple Choice

In the context of a business environment, bad news skills refer to:

• A)the skills necessary to deliver bad news to the customers but still retain their business and goodwill.
• B)the ability to receive bad news without being emotional or sentimental.
• C)the ability of gossipmongers to spread rumors within an organization.
• D)the required skills to bluntly deliver bad news to clients without wasting time sugarcoating the news.

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Definitions:

Negative News

Informational content that conveys unfavorable, disturbing, or pessimistic messages, often impacting public perception or mood.

Expression of Sympathy

A verbal or written acknowledgment of someone's pain, grief, or misfortune, conveying understanding and compassion.

Opening Buffer

An introductory statement intended to soften the impact of the message that follows.

Sincere Apology

An expression of regret that is genuine and intended to make amends for a mistake or wrong.