When Dealing with an Unreasonable, Angry, or Overly Demanding Customer

question 57

Multiple Choice

When dealing with an unreasonable, angry, or overly demanding customer, you should:

• A)remain silent about the problem.
• B)remain focused on the issue.
• C)express your anger about the issue.
• D)walk away from the scene.

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Definitions:

Low in Power

Referring to individuals or groups who hold minimal control or authority within a social hierarchy or organizational context.

Laugh

A vocal expression of amusement, joy, or derision, characterized by rhythmic, often audible contractions of the diaphragm and other parts of the respiratory system.

Strategy

A comprehensive plan or set of guidelines designed to achieve a particular goal or overcome a challenge, often considering long-term objectives and resources.

Power

The ability or capacity to direct or influence the behavior of others or the course of events.