Which of the Following Practices Should Be Avoided When Delivering

question 72

Multiple Choice

Which of the following practices should be avoided when delivering bad news to a customer?

• A)Dealing with why the problem exists
• B)Being overly apologetic about the situation
• C)Using a polite tone of voice
• D)Talking about what can be done to solve the problem

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Definitions:

Substantial Performance

Substantial Performance is a legal concept where a party has completed a majority of its obligations, justifying payment or consideration despite minor faults.

Material Breach

A significant violation of a contract that goes to the essence of the agreement, giving the aggrieved party the right to terminate the contract and seek damages.

Breach

The act of infringing upon or failing to comply with a law, obligation, or any type of agreement.

Personal Assistant

An individual employed to help with daily tasks and organization, often for a business professional or executive.