Which of the Following Strategies Should Be Followed When Dealing

question 31

Multiple Choice

Which of the following strategies should be followed when dealing with customers?

• A)You should take customers' complaints personally.
• B)To succeed with customers, you must avoid bolstering their self-esteem.
• C)You should be cautious when accepting feedback and suggestions from customers as most often these turn out to be personal attacks.
• D)You should respect your customers and give them the highest-quality service but should never let them run your business.

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Definitions:

Political Consultant

A professional advisor who helps politicians with campaign management, public relations, and strategic advice.

Economic Profit

The gap between a company's overall income and its combined direct and indirect expenses.

Mutual Fund

A financial vehicle made up of a pool of money collected from many investors to invest in securities like stocks, bonds, money market instruments, and other assets.

How Much Decision

Decisions relating to the quantity of goods or services to use, produce, or purchase, typically based on cost-benefit analysis.