The Ability to Work with People Is Not an Essential

question 16

True/False

The ability to work with people is not an essential skill in e-commerce as there is no face-to-face interaction with the customers.

---

Definitions:

Bad-News Message

A communication strategy used to relay unfavorable or disappointing information in a sensitive and considerate manner.

Neutral Buffer

An introductory statement that is neither positive nor negative, used to prepare the receiver for the message that follows, often in sensitive or unwelcome communications.

E-mails

Electronic messages sent over the internet, used for personal, academic, and professional communication.

Memos

Short for memorandums; these are brief written communications typically used within an organization to disseminate information or instructions.