Which of the Following Statements Forms the Cornerstone of Total

question 17

Multiple Choice

Which of the following statements forms the cornerstone of Total Quality Management (TQM) ?

• A)Inflexible, static rules are potentially harmful to maintaining a productive workforce.
• B)It places significant emphasis on the rights and needs of the individual person.
• C)It assumes that all workers are happy to work, able to assume responsibility, and overall quite creative.
• D)The process of whatever happens in an organization is more important than the product.

---

Definitions:

Exploratory Stage

A phase of career development or personal growth where individuals actively seek out and explore various options, interests, or pathways to gain clarity and make informed decisions.

Mastery Orientation

An orientation to failure in which individuals move forward optimistically, assuming that they can succeed with further effort. They seem to construe failure as a challenge rather than as an obstacle.

Incremental Theory

The belief that abilities can be developed through dedication and hard work, embodying a view of intelligence that it is flexible and growth-oriented.

Entity Theory

A belief that abilities are fixed and innate, leading individuals to view their capabilities as static and unchangeable, as opposed to being developed through effort and practice.